Carefully read these Terms and Conditions of Use (“Terms”) as they govern your access to and use of PeakHealth AI INC’s (“Peak Health,” “we,” “us,” and “our”) Platform. Your acceptance of, and compliance with, these Terms of Use is a condition to your use of the following:
www.getpeakhealth.com (our “Website”);
Any supplements available for purchase through our Website (“Supplements”);
The services made available through our Website (collectively, the “Services”).
Our non-medical business support services together with the Website are collectively the “Platform.”
Peak Health contracts with Peak Health Medical Group, P.A.; M.E. Medical of New York, P.C.; Peak Health Medical Group of Kansas, P.A.; Peak Health Medical Group of Oregon, P.C.; Peak Health Medical Group of California, P.C., and other affiliated professional entities (collectively, “Peak Health Medical”), which are independent medical groups with a network of U.S.-based health care providers (each, a “Provider”) to provide online telehealth clinical consultations, services, and/or treatment. The professional medical services provided by the Medical Group through the Platform are referred to as the “Clinical Services.”
By clicking to accept or otherwise agreeing to these Terms of Use, you acknowledge that you have read, understand, and accept these Terms of Use, our Privacy Policy, and the Notice of Privacy Practices provided to you by the Medical Group. If you do not agree, you are not authorized to access or use the Platform or Services; promptly exit the Website.
Binding Arbitration. These Terms of Use provide that most disputes between you and Peak Health relating to these Terms, the Platform, and/or the Services will be resolved by binding arbitration and not in court, and not as a class action. Please review Section 20 (Dispute Resolution; Arbitration Agreement) for details.
IF YOU HAVE A MEDICAL EMERGENCY OR FOR ANY LIFE-THREATENING MATTER, IMMEDIATELY CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM. THESE TERMS ARE SUBJECT TO CHANGE AS PROVIDED HEREIN.
1. Updates to the Terms
Peak Health may, in its sole discretion, without prior notice to you, revise these Terms at any time. Should these Terms change materially, Peak Health will update the “Updated” date noted above and post a notice regarding the updated Terms. If you do not agree with the proposed changes, you should discontinue your use of the Services before the effective date of the changes. If you continue using the Services after the Updated date, you will be bound by the updated Terms.
2. Privacy Practices
Information you provide through the Platform and Services is governed by our Privacy Policy [link], incorporated here by reference. Information you provide for Clinical Services is also governed by the applicable Medical Group Notice of Privacy Practices, which is incorporated here
3. Consent to Treatment with Peak Health Medical
By using our services, you provide informed consent to:
Receive care via telemedicine technology.
Undergo necessary laboratory tests.
Have your medical information stored electronically and shared securely with pharmacies, laboratories, and other providers as needed.
4. Membership Agreement
Peak Health offers two separate cash-pay memberships: Peak Essentials and Peak Performance.
The nature of both services is to provide care to patients that improves their lifespan and healthspan. All care is provided by licensed healthcare providers in accordance with applicable federal and state laws. Not all treatments are appropriate for all patients; prescribing is at the sole clinical discretion of our providers. We do not guarantee a prescription, diagnosis, or treatment plan. No health outcomes, including improvements in lifespan or healthspan are guaranteed by Peak Health.
Peak Essentials and Peak Performance memberships can be paid for on either an annual or monthly basis. Please see the subscription policy for further details regarding renewals and payment.
Appointments that are canceled later than 48 hours before the scheduled appointment time will be counted toward the allotted appointments included in the subscription.
As part of your membership, you agree to:
Provide truthful, complete medical history, medication list, and lifestyle information.
Disclose all known allergies and past adverse reactions to medications.
Follow your provider’s treatment plan and medication instructions.
Notify us promptly of side effects, complications, or changes in your health.
Use prescribed medications only as directed, and never share them with others.
Eligibility in Peak Health is at the sole discretion of Peak Health and may change at any time. Before participation is allowed, clients must be at least 18 years old and cannot meet the exclusion criteria below:
Active cancer
Heart failure
Symptomatic CAD
BP>180/100
Poorly controlled diabetes (A1c>8), Type 1 diabetes, Diabetes on insulin
CKD4+
Eating disorder
Dementia
Severe psychiatric disorders (severe MDD/Anxiety, schizophrenia, bipolar)
Cirrhosis
Age 80 years or older
Active pregnancy or breastfeeding or trying to conceive
Active/uncontrolled autoimmune disease (IBD, Lupus, RA, etc)
Active fertility treatment
These exclusion criteria are subject to change.
Some tests, labs, and imaging may be included in the subscription. Access to other services and events is also included as outlined below.
Some tests, labs, and imaging are only included at no additional charge if there is a clinical indication. This determination is at the sole discretion of the clinician presiding over the patient. Medications and supplements are not included in either membership.
Included in Peak Performance:
4x Longevity Clinician Visits
Genetic & Family History Analysis
Nutrition and Fitness Guidance
Access to a care coordinator
Access to Additional Advanced Testing
VO₂ max, Mobility, Strength, and Flexibility*
Body Composition (DEXA) Scan
2 weeks of glucose monitoring (CGM)
Included at the discretion of your provider:
Cardiac (CT Scan)
* Offered based on partner availability
Included in Peak Essentials:
4x Longevity Clinician Visits
Genetic & Family History Analysis
Nutrition and Fitness Guidance
An initial lab screening
Body Composition (DEXA) Scan
Access to Additional Advanced Testing
5. Services Provided – No Medical Care or Advice by Peak Health
Peak Health is not a medical group and does not practice medicine or provide medical advice, diagnosis, or treatment. Peak Health provides administrative and management services and licenses the “Peak Health” brand name to the Medical Group and other affiliated professional entities that use our Platform to assist in delivering Clinical Services. Each Peak Health-branded practice is owned and operated by a licensed physician or professional corporation. There is no single provider of medical care called “Peak Health.”
Clinical Services are provided exclusively by the Medical Group and its Providers, who exercise independent clinical judgment. Services and practices may vary by Provider and location. Patients should contact the Medical Group directly for all questions regarding their medical care.
Not For Emergencies
The Platform and Services are not for medical emergencies or urgent situations. If you believe you are experiencing an emergency, call 911 immediately. Always follow a Provider’s recommendations for emergency or follow-up care, and consult your primary care provider and other professionals as appropriate.
The platform does not replace primary or specialty medical care
Data is reviewed in a non-continuous, visit-based manner
There is no 24/7 monitoring obligation
Peak Health is not a continuous monitoring, real-time surveillance, or remote patient monitoring (RPM) service. Physiologic data collected through devices such as CGMs, wearables, or labs is reviewed by clinicians only in an episodic, visit-based manner during scheduled clinical encounters.
Risks of Telehealth
By using Clinical Services delivered via telehealth, you acknowledge potential risks, including but not limited to: (a) insufficient information for decision-making (e.g., poor image resolution); (b) delays due to equipment or connectivity failures; (c) limited access to your full medical records that could result in adverse events; and (d) rare but potential security failures despite reasonable safeguards.
Prescription Policy
We generally do not prescribe Schedule II controlled substances via telemedicine. Certain products require a valid prescription from a licensed Provider. You will only receive prescription products if, after a consultation, a Provider determines they are appropriate and issues a prescription. You may choose any pharmacy. Prescriptions are solely for your personal use. Read all medication guides and labels, and consult a clinician or pharmacist with questions. We honor patient freedom of choice with respect to pharmacy selection. Certain medications may require periodic laboratory testing, follow-up visits, and dosage adjustments. We may decline to refill or continue prescriptions if you fail to complete required labs or follow-up visits.
Not an Insurance Product
We are not an insurer and do not offer insurance. Amounts you pay for Services are not insurance premiums. If you desire insurance, you must obtain it separately.
6. Ownership of the Platform
The Platform and its contents, including software, text, data, databases, designs, images, video, audio, trademarks, logos, service marks, look-and-feel, and the selection and arrangement thereof (collectively, the “Content”), are owned by Peak Health, its licensors, or other providers and are protected by U.S. and international intellectual property laws.
You may use the Platform for your personal, non-commercial use, subject to the following: (a) temporary RAM storage incidental to viewing; (b) browser caching; and (c) printing/downloading a reasonable number of pages for personal use. You may not modify, reproduce, distribute, create derivative works, publicly display, or exploit the Content without our prior written consent. You may not frame, deep-link, or use any meta tags or other “hidden text” utilizing our Marks without consent. All rights not expressly granted are reserved by Peak Health.
7. Availability of Services
Peak Health operates subject to federal and state regulations. The Platform and Services may not be available in all states. Access is limited to users located in U.S. states where we operate. Services are not available outside the United States. Accessing the Platform from jurisdictions where we do not offer it or where it is illegal is prohibited.
8. Access, Security, and Restrictions; Passwords
You agree not to violate Platform security, including by: (a) accessing data or accounts without authorization; (b) probing, scanning, or testing system vulnerabilities; (c) bypassing access or authentication measures; or (d) using scrapers, robots, spiders, or similar tools without our permission. Violations may result in civil or criminal liability. We may cooperate with law enforcement.
If the Platform includes password-protected areas (“Protected Areas”), you must use only your assigned credentials, keep them confidential, and are responsible for all activity under your account. We may revoke access at any time. You agree to defend, indemnify, and hold Peak Health harmless from third-party claims arising from your breach of these Terms or misuse of the Platform.
If you submit information, including health information, consents, forms, comments, or other materials (“User Information”), you agree it will not be false, unlawful, infringing, harmful, or contain viruses/malicious code. You represent you have legal rights to provide such information to Peak Health and the Medical Group.
Peak Health or the Medical Group may de-identify your information and use or disclose de-identified, aggregated information for analytics, research, or other purposes.
9. No Users Under 18
The Platform is for individuals 18 years or older. Do not register or provide personal information if you are under 18. If we learn we collected information from someone under 18, we will delete it. If you believe this occurred, please Contact Us (Section 27).
10. Your Account
You agree to provide and maintain accurate registration information. We may suspend or terminate your account for inaccurate or incomplete information. You are responsible for safeguarding your password and for all activities under your account. Do not share your credentials.
11. Accuracy and Integrity of Information; Colors
We strive for accuracy but make no warranties as to the correctness, completeness, or timeliness of information on the Platform, which may include errors or be modified without notice. We are not responsible for third-party content posted to the Platform. Product color display can vary by monitor and is not guaranteed.
12. Typographical Errors and Incorrect Pricing
If a product or Service is listed at an incorrect price due to error, we may refuse or cancel orders whether or not your card has been charged; if charged, we will promptly issue a credit for the incorrect amount.
13. Orders and Purchases
Online Payments
You may purchase Supplements or pay for Services through the Platform. For certain Clinical Services (e.g., visits, labs), Peak Health acts as a payment processing agent to pass through amounts owed to the Medical Group and/or other healthcare service providers (e.g., laboratories). Before purchase, you will see an itemized invoice showing provider charges.
Subscription Terms
If you purchase a subscription/membership, your subscription is subject to the terms provided at sign-up (e.g., auto-renewal, cancellation, and refund terms). To cancel, Contact Us (Section 27). If we change subscription pricing, we will notify you at least 30 days in advance; changes take effect in the next billing period. If you do not agree, you may cancel before the change takes effect.
We accept U.S.-issued credit/debit cards. If you enroll in recurring payments, charges will be billed to your designated card until you update or cancel. You represent that your payment information is accurate and that you are authorized to use the payment method. If funds cannot be secured, we may pursue collection and assess permitted fees. You will not dispute charges that conform to these Terms.
Order Acceptance; Shipping; Risk of Loss
We may refuse or cancel any order at our discretion (e.g., quantity limits, pricing errors, fraud checks). If your order is canceled after your card is charged, we will issue a credit. Title and risk of loss for Supplements pass to you upon delivery to the carrier.
Return Policy
We do not accept returns of Supplements or Medications under any circumstances.
14. Links to Other Sites
We are not responsible for third-party websites linked from the Platform. Access third-party sites at your own risk and use appropriate safeguards.
15. Consent to Receive Calls, Texts, and Recording
By providing your mobile number, you consent to be contacted by Peak Health at that number, including via calls or text messages, for informational and service-related communications (e.g., reminders). Message/data rates may apply. To stop texts, reply STOP. Some Platform functionality may be unavailable if you opt out. Peak Health does not engage in affiliate marketing or third-party lead generation via text messaging; text messages are sent solely by Peak Health regarding your care and account.
Peak Health and/or your Provider may record audio and/or video of interactions (“Recordings”) for quality, training, and to improve the Platform. We will keep Recordings confidential and not publicly display them unless legally required. By using the Platform, you consent to such Recordings, subject to our Privacy Policy.
16. CAN-SPAM and TCPA Compliance
Peak Health, the Medical Group, and your Provider strive to comply with the CAN-SPAM Act and TCPA. If you believe you received non-compliant communications, please Contact Us (Section 27).
17. Electronic Communications
By using the Platform, you consent to receive communications electronically. You agree that electronic signatures and records satisfy legal requirements. We may contact you to verify information and may request additional information to prevent fraud. If you do not provide requested information within 14 days, we may suspend or deny access.
18. External Services
The Platform may enable access to Peak Health and/or third-party services and websites (“External Services”). Use External Services at your own risk and in accordance with their terms. We may change, suspend, or restrict access to External Services at any time.
19. Supplemental Terms for Providers
These supplemental terms apply to Providers in addition to the rest of these Terms. In case of conflict, this Section governs.
To use the Platform as a Provider, you must be a licensed clinician contracted or employed by the Medical Group and comply with all applicable laws and professional rules. Your relationship with patients (including Medical Group patients) is directly between you and the patient. Peak Health does not practice medicine, provide medical services, or assume responsibility for your clinical decisions, billing, or collections. The Platform does not substitute for your professional judgment.
Provider agrees to defend, indemnify, and hold Peak Health harmless from claims arising from Provider’s use of the Platform or provision of clinical care. Provider is solely responsible for obtaining all required patient consents and for the content Provider submits to or through the Platform (“Provider Content”). Peak Health may use Provider Content under a royalty-free, transferable license to operate and improve the Platform. Peak Health may monitor, edit, or remove Provider Content at its discretion.
20. Dispute Resolution; Arbitration Agreement
We will try to resolve disputes in good faith. If we cannot, you and Peak Health agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform or Services shall be determined by binding arbitration under the U.S. Federal Arbitration Act, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (and, as applicable, Commercial Rules), as modified by this Section.
Individual basis only. Claims must be brought in an individual capacity, not as a class, collective, or representative action. The arbitrator may not consolidate claims or preside over a representative proceeding.
Procedure. To start arbitration, first send a written Notice of Dispute by certified mail to: PeakHealth AI INC, Attn: LEGAL NOTICE, 810 Bear Gulch Road, Woodside, CA 94062 (the “Notice Address”), describing the nature and basis of the claim and the specific relief sought. If not resolved within 30 days after receipt, either party may commence arbitration or file in small-claims court (if eligible).
Hearing location. Unless we agree otherwise, any hearing will occur in the county of your billing address. If your claim is ≤ US$10,000, you may elect a documents-only or telephonic hearing.
Fees and awards. The arbitrator may award the same relief a court could, subject to applicable law. Each party bears its own attorneys’ fees unless a statute provides otherwise.
Opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by mailing written notice to the Notice Address with your name, account email, and a statement that you opt out of arbitration.
Severability. If the class-action waiver is found unenforceable, this arbitration provision is void as to that claim, and the claim must proceed in court. In such cases (or if arbitration is otherwise unenforceable), exclusive jurisdiction and venue shall be in the state or federal courts located in San Mateo County, California, and both parties waive jury trial.
This Section survives termination of the Terms or your relationship with Peak Health.
21. Indemnification
Upon a request by us, you agree to defend, indemnify, and hold harmless Peak Health, and its representatives and agents, as well as the Peak Health Providers, from all liabilities, claims, damages (actual and consequential), demands, and expenses, including reasonable attorney’s fees, that arise from or are related to (a) your use of the Services; or (b) the violation of these Terms; or (c) the violation of any intellectual property or other right of any person or entity; or (d) by any person using your account credentials without authorization. The foregoing indemnification obligation does not apply to liabilities, claims and expenses arising as a result of our own gross negligence or intentional misconduct.
22. Disclaimer of Warranties
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES WILL WE OR ANY OF OUR LICENSORS, AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM ANYONE’S USE OF OR INABILITY TO USE THE SERVICES, OR RESULTING FROM ANY CONTENT POSTED ON THE SERVICES.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, AND WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE AND USAGE OF TRADE. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. FURTHERMORE, WE AND OUR LICENSORS DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. ANY MATERIAL OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY SUCH MATERIAL. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.
Any general advice that may be posted on the Services, including information posted on the Peak Health Site is for informational purposes only and is not intended to replace or substitute for any medical or other advice. To the maximum extent not prohibited by law, we make no representations or warranties and expressly disclaim any and all liability concerning any treatment, action by, or effect on any person following the general information offered or provided within or through the Services. If you have specific concerns or a situation arises in which you require medical advice, you should consult with an appropriately trained and qualified medical services provider.
The Services are intended for use only within the United States. We make no representation that the Services are appropriate, or are available for use outside the U.S. Those who choose to access and use our Services from outside the U.S. do so on their own initiative, at their own risk, and are responsible for compliance with applicable laws.
23. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEAK HEALTH AND THIRD PARTIES MENTIONED ON THE PLATFORM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION) ARISING FROM OR RELATING TO THE PLATFORM OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT NOT PROHIBITED, THE MAXIMUM AGGREGATE LIABILITY OF PEAK HEALTH FOR ANY CLAIM RELATED TO YOUR USE OF THE PLATFORM OR SERVICES IS $500.
24. Force Majeure
We will not be liable for delays or failures due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government actions, embargoes, epidemics/pandemics, labor disruptions, power outages, or network failures. We will use diligent efforts to mitigate and resume performance.
25. Revisions; General
These Terms and any supplemental terms, policies, rules and guidelines posted through the Services, each of which are incorporated herein by reference, including the Privacy Policy and Membership Agreement (if applicable), constitute the entire agreement relating to your use of the Services between you and us and supersede all previous written or oral agreements. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
These Terms will be governed by the laws of the State of California without regard to its conflict of laws provisions.
We may change, suspend, or discontinue any of the Services at any time. We will try to give you prior notice of any material changes to the Services. We will not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.
These Terms do not confer any third-party beneficiary rights. You may not transfer any of your rights or obligations under these Terms to anyone else without our consent. Peak Health may assign our rights in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise.
We appreciate your feedback, suggestions, and other communications (collectively, “Feedback”) about the Services. You may submit Feedback by emailing us, reaching out to our social networking accounts, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish such Feedback for any purpose, without compensation to you.
Even after termination, these Terms will remain in effect such that all terms that by their nature may survive termination will be deemed to survive such termination, including but not limited to the provisions of these Terms concerning the Services security, prohibited activities, copyrights, trademarks, user submissions, disclaimers, limitation of liability, arbitration and dispute resolution, indemnity and jurisdictional issues.
In the event any one or more of the provisions of these Terms shall for any reason be held to be invalid, illegal or unenforceable, the remaining provisions of these Terms shall be unimpaired. Further, the invalid, illegal or unenforceable provision shall be replaced by a provision that comes closest to the intention of the parties that underlie the invalid, illegal or unenforceable provision, except to the extent no such provision is valid, legal and enforceable, in which case such invalid, illegal or unenforceable provision shall be limited or eliminated to the minimum extent necessary so that the other provisions of these Terms remain in full force and effect and enforceable.
In order to protect the integrity of the Services, we may, at any time in our sole discretion, block users from certain IP addresses from accessing the Services.
26. Copyright/Trademark Information
Copyright © 2025 PeakHealth AI INC. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Platform are the property of Peak Health or third parties. You may not use any Marks without prior written consent of the owner.
27. Contact Us
If you have any questions about these Terms, please contact us by email at support@getpeakhealth.com.
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